I recently received an email addressing a very important issue.  Parts of the email were written in ALL CAPS.  I am sure they were written this way to convey their importance, but according to email etiquette, ALL CAPS is tantamount to YELLING AT SOMEONE to get your point across.  As I read the email, I discovered myself feeling less and less inclined to hear what was being said, not because of what was being said, but because of how it was being said.  We live in a world that so often communicates in ALL CAPS.  We talk AT ONE ANOTHER rather than talk with one another. Important issues get LOST IN TRANSLATION.   The world can appear to be filled with nails when we go through life acting like a hammer.   As I began to respond to this email, I found myself wanting to write back in ALL CAPS.  Having been YELLED AT, I wanted to YELL BACK.  But I also realized that if I yelled back, the issue would be lost in the emotion, and a genuine opportunity to discuss an important issue would have been missed.  So, I waited until I could offer a lowercase response. The issue, after all, is important.